At Glow Up Gems, we want your order to reach you safely, securely, and on time. Every order is carefully packed before dispatch to ensure your products arrive in perfect condition.
Orders are usually processed within 1–3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Once your order is dispatched, you will receive a shipping confirmation and tracking details on your registered email or phone number.
Delivery usually takes 3–7 business days after dispatch, depending on your location and the courier service.
Remote or difficult-to-reach locations may require additional delivery time.
Shipping charges, if applicable, will be displayed at checkout before you place your order.
Any applicable free-shipping offers will be clearly mentioned on the website.
Once your order has been shipped, you can track it using the tracking information provided in your shipping confirmation.
If the tracking information does not update immediately, please allow 24–48 hours for the courier system to reflect the latest status.
While we try our best to deliver every order within the estimated timeframe, delays may occasionally occur due to:
Weather conditions
Courier service issues
Public holidays
Incorrect or incomplete address details
Remote delivery locations
Unforeseen circumstances
We appreciate your patience in such situations.
Please make sure your delivery address, phone number, and other details are correct before placing your order.
If you notice an incorrect address after placing your order, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.
If your package appears damaged or tampered with at the time of delivery, please do not accept it if possible and contact us immediately.
For any missing, damaged, or incorrect items, please contact our support team with your order number and relevant photos/videos so that we can assist you.
For questions regarding your order, shipping, or delivery, please contact the Glow Up Gems support team through our Contact Us page.
We’re always happy to help.
Glow Up Gems
Beautiful stones. Meaningful choices.
