At Glow Up Gems, we understand that plans can change. Our cancellation policy is designed to make the process simple and transparent.
You may request cancellation of your order before it has been shipped.
To request a cancellation, please contact our support team as soon as possible with your order number.
Once an order has been shipped, it cannot be cancelled.
If your cancellation request is approved before dispatch, the amount paid will be refunded to the original payment method.
Refund processing time may vary depending on your bank or payment service provider.
Orders that have already been packed, dispatched, or delivered to the courier cannot be cancelled.
In such cases, you may be eligible for a return or replacement according to our Returns & Refund Policy.
Glow Up Gems reserves the right to cancel an order in certain situations, including:
Product being unavailable or out of stock
Incorrect or incomplete customer information
Pricing or product listing errors
Suspected fraudulent or unauthorized transactions
Delivery restrictions or unforeseen circumstances
If we cancel your order, you will be informed and any eligible payment will be refunded.
To request cancellation, please contact us with:
Order Number:
Name:
Reason for Cancellation:
Our team will review your request and confirm whether the order can be cancelled.
For cancellation-related queries, please contact the Glow Up Gems support team through our Contact Us page.
We recommend requesting cancellation as soon as possible to avoid your order being dispatched.
Glow Up Gems
Beautiful stones. Meaningful choices.
