Last Updated: September 10, 2026
At Glow Up Gems, we want you to be happy with your purchase. Since gemstones and jewellery can be delicate and are often selected specifically for the customer, we follow a few simple rules for returns, replacements, and refunds.
We accept returns only in cases where the product has arrived damaged, defective, or is different from what was ordered.
If you receive an incorrect or damaged product, please contact us at info@demoo.in within 48 hours of delivery. Please share your order details along with clear photos or a short video of the product and packaging so that we can check the issue.
Products that have been worn, altered, damaged after delivery, or returned without prior approval may not be accepted.
Due to the nature of our products, certain items may not be eligible for return once delivered. This may include products that have been customised, resized, altered, or specially prepared according to the customer’s requirements.
If your order reaches you damaged or you receive a different product from the one ordered, please inform us as soon as possible.
After reviewing the details, we may offer a replacement or refund depending on the situation and availability of the product.
Once your return is approved and the product has been received and checked, the refund will be processed through the original payment method where possible.
The time taken for the amount to appear in your account may depend on your bank or payment provider.
Cancellation requests should be made as soon as possible after placing the order. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
If a cancellation is accepted, the applicable refund will be processed after deducting any charges that cannot be recovered, where applicable.
For an approved return caused by a damaged, defective, or incorrect product, Glow Up Gems may arrange or reimburse the return shipping, depending on the circumstances.
For other approved returns, the customer may be responsible for the return shipping cost.
Natural gemstones can have small differences in colour, pattern, texture, shape, and appearance. These natural variations are not considered defects and may not qualify for a return or refund.
For any return, replacement, cancellation, or refund-related questions, please contact us at:
Email: info@demoo.in
Glow Up Gems
